1. Guidelines for the factory reset (delete all data) can only be done for the following problems: no access, only appears a few channels, macroblock and no signal (please contact Biznet Home Care)
2. To know how to do the factory reset, then you can follow the steps as follows:
- Press ‘MENU’ button on your remote
- Choose ‘SYSTEM SETTING’ then press ‘OK’
- You will be asked to enter your PIN code before you can enter this menu. The standart PIN code is ‘0000’
- Choose ‘FACTORY RESET’ then press ‘OK’
- Automatically, your screen will be blank for a while, The device will take a moment a reconfigure.
- You will see easy installation menu after device reconfiguration is done. The give you the convenience of selecting language, adjusting the time and searching TV channels.
3. If you have did factory reset but the problem is still occured, Subscriber is entitled to technical and non-technical Service support from Biznet Home care that can be contacted 24 x 7 via email : email@example.com call center : 1500933.