For change package of your Biznet Home Service, for Home Internet or device additional set top box device for Home Combo Package, you need to contact our customer care and ask for change package at [email protected] or by line telephone at 1500933, and after you have an information and bill that you mus t pay also the service change form, you need to fill the form that you get email at, after that you need to send it back to our customer care via email at [email protected].
For packet replacement and device addition for Biznet Home Combo request, you must agree the following terms and conditions :
- If you requesting change packet or device addition before the expired date, the last expired date will replace with the new expired date based on the payment processed,
- If you requesting change packet or device addition after the expired date, your last expired date will count with based on the payment processed,
- For customer that register before January 1st, 2018, if you request for service change (cahange package or device addition) that down grade the monthly fee before the contract end (2 years for home and residensial location or 6 month for apartement location ) you must pay down grade fee Rp.500.000.
- For customer that register after January 1st, 2018, for addition set top box for Biznet Home Combo service, you must pay Rp.750.000 with out tax,
Below is an example for the Package Change Form and can also be downloaded at the following article attachment.
Subscriber acknowledge that adding and/or removing Set Top Box HD and for change package can be done close to, on or after expiry date. Monthly fee for the additional and/or removal of Set Top Box HD will be included into the following Top Up Voucher. If Subscriber added and/or removed Set Top Box HD before the expiry date, their Service account’ expiry date will be restarted.
If you move to a new package, your Biznet Home account will not be credited for unused time. We recommend changing your package when the current package expired or almost expired.
Service change from Biznet Home Internet to Biznet Home Combo and vice versa which downgrading the monthly fee will be charged of Rp 500.000,- as the downgrade service fee and contract renewal.