For the first step, subscriber need to fill the change package form that sent by Biznet Home Care. After fill the change package form, subscriber need to send it back by email to email@example.com or the related sales, also attached the payment proof of the new package
Subscriber acknowledge that adding and/or removing Set Top Box HD and for change package can be done close to, on or after expiry date. Monthly fee for the additional and/or removal of Set Top Box HD will be included into the following Top Up Voucher. If Subscriber added and/or removed Set Top Box HD before the expiry date, their Service account’ expiry date will be restarted.
If you move to a new package, your Biznet Home account will not be credited for unused time. We recommend changing your package when the current package expired or almost expired.
Service change from Biznet Home Internet to Biznet Home Combo and vice versa which downgrading the monthly fee will be charged of Rp 500.000,- as the downgrade service fee and contract renewal.